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General Administrative Support

  • Scanning, copying, filing, data entry, file organization in paper and/or electronic process needs

  • Database updates, email management, contact lists, contract management

  • Preparing correspondence, reports, presentations, meeting minutes, invoices/statements

  • Support all team personnel in needed activities

  • Utilization of Microsoft Office (Word, Excel, PowerPoint) as duties dictate

  • Supportive tasks related to event planning and/or marketing campaigns

  • Sorting and sending mail

Customer Service

  • Professionally answering and routing phone calls

  • Greeting visitors at reception

  • Manage records of customer interactions, process customer accounts and file documents

  • Professionally execute Telemarketing needs and/or customer follow-up activities

  • Collection Calls - Accounts Receivable

  • Resolving routine customer issues/needs with appropriate escalation, following procedures, policies and guidelines

  • Resolve customer complaints via phone, email, mail or social media

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Human Resource General Support

  • Employee document organization, data entry, filing, on-boarding and off-boarding support, performance management

  • Compliance audit needs as applicable

  • Recruitment support, Resume review/recommendations

  • Conduct initial candidate phone interviews

“Other Duties as Assigned”-Experience Portfolio

Other duties as assigned is on almost all job descriptions. This is the area where you can customize the type of support needed based on your specific business and aligned with my career experience. Please review my “Experience Portfolio” for a better understanding of my specific experience and how it may fit your present day needs.