General Administrative Support
Scanning, copying, filing, data entry, file organization in paper and/or electronic process needs
Database updates, email management, contact lists, contract management
Preparing correspondence, reports, presentations, meeting minutes, invoices/statements
Support all team personnel in needed activities
Utilization of Microsoft Office (Word, Excel, PowerPoint) as duties dictate
Supportive tasks related to event planning and/or marketing campaigns
Sorting and sending mail
Customer Service
Professionally answering and routing phone calls
Greeting visitors at reception
Manage records of customer interactions, process customer accounts and file documents
Professionally execute Telemarketing needs and/or customer follow-up activities
Collection Calls - Accounts Receivable
Resolving routine customer issues/needs with appropriate escalation, following procedures, policies and guidelines
Resolve customer complaints via phone, email, mail or social media
Human Resource General Support
Employee document organization, data entry, filing, on-boarding and off-boarding support, performance management
Compliance audit needs as applicable
Recruitment support, Resume review/recommendations
Conduct initial candidate phone interviews
True Colors® Programs for Business
True Colors programs improve your workplace culture by training all levels of employees, from executives and managers to front line staff, to recognize their greatest strengths and create a more collaborative business environment.
“Ad hoc Project Management
Ad hoc Project Management, or better known as “other duties as assigned” is on almost all job descriptions. This is the area where you can customize the type of support needed based on your business needs and timing. Please review my “Experience Portfolio” for a better understanding of my specific experience and how it may fit your present day needs.